Privacy
Privacy Policy
This policy explains what personal data Paramétrica processes, for what purpose, on which legal basis, for how long, and how you exercise your rights.
Version 1.0 — effective August 28, 2026.
1. Who processes your data
Paramétrica Sistemas, developer and licensor of IVR 5.0 AI. For privacy matters, contact administrativo@parametrica.com.br.
2. Two different roles, and why that matters to you
Paramétrica is not always in the same role, and the difference determines who decides about your data and where you should direct your requests.
Where we are the controller. This covers anyone who fills in a form on this site and anyone holding an account on our support portal. There, the decision to process is ours, and it is to us that you address access, correction or erasure requests.
Where we are the processor. This covers data held inside the system installed at one of our customers — the IVR user registry, the content of tickets raised by the installation, the system images it sends us. The company you work for decides on that processing, not us: it is the controller, and we act on its behalf and under its instructions.
If you are an employee of a customer and wish to exercise rights over that data, we forward your request to your employer, who is the party able to decide on it. We say so here rather than promise what we cannot deliver.
3. What we process, and why
Visitors to this site
Our contact and demonstration forms collect name, company, e-mail, phone, area of interest and the message you write. The purpose is to answer you and, where relevant, present the product.
Legal basis: your consent, given by ticking the acceptance box on the form. You may withdraw it at any time; withdrawal does not affect processing already carried out.
Support portal users
For the account we process name, e-mail, phone and job title, plus the access records needed to maintain your session. The purpose is to provide support, version downloads and licence issuance.
Legal basis: performance of the contract to which you are a party, and your acceptance of the portal terms of use.
Users of a system installed at a customer
The installation sends us a snapshot of its user registry, containing name, e-mail, employee number, department, shift and area. The purpose is technical support and identifying whoever raises a ticket from inside the product.
Legal basis: performance of the contract between Paramétrica and the contracting company, which is the controller of that data. We do not seek individual consent because it is not ours to seek: it is the employer who informs its employees.
Ticket content and system images
Support tickets contain what the customer writes and the files they attach. System images are copies of the customer's database, sent for diagnosis, and are encrypted with a password set by the customer — we do not access their contents.
Legal basis: performance of the contract with the contracting company.
4. Who we share with
We do not sell, rent or trade personal data. Sharing is limited to:
- our e-mail delivery provider, so that system messages reach you;
- the company you work for, where it is the controller of the data;
- public authorities, where required by law or court order.
5. International transfers
Data is processed and stored in Brazil. There is no routine international transfer. Should one arise, this policy will be updated beforehand and the change communicated.
6. How long we keep it
| Data | Retention |
|---|---|
| Site enquiry with unverified e-mail | 30 days |
| Site enquiry that never became a customer | 12 months from the last interaction; any new contact restarts the count |
| Personal data tied to a terminated contract | 180 days after the update entitlement expires |
| Access and session records | expire automatically |
| Commercial and tax records | for the statutory retention period; contain no personal data |
About backups, and the real timeline. Erasing data from the live database does not remove it from backups taken earlier. Our backups are retained for 90 days. Complete erasure therefore takes up to 270 days from contract expiry — 180 in the live database, plus 90 until the last backup ages out.
The same applies to your erasure request: it is carried out immediately in the live database and completed in backups within 90 days. We would rather state this than promise a deadline that is not met.
7. How we protect it
Our measures include:
- encrypted traffic (HTTPS) across all communication between you and our systems;
- access control by company and by role: each account reaches only its own company's data, and broad access is restricted to Paramétrica staff;
- passwords stored using irreversible derivation — not even our team can read them, and no password is ever sent by e-mail;
- backups with restricted access and a defined retention period;
- effective erasure within the periods stated above;
- system images encrypted with the customer's own password, whose contents we do not access.
No security measure is absolute, and we do not claim otherwise. In the event of an incident that may pose a relevant risk to your rights, we will notify you and the Brazilian Data Protection Authority without undue delay, stating what happened, which data was affected and what has been done.
8. Cookies
This site uses no tracking cookies, no analytics tools and loads no third-party scripts. The support portal uses only the cookie strictly necessary to keep you authenticated during your session.
That is why we show no cookie consent banner: asking consent for something that does not require it merely teaches visitors to click "accept" without reading. Should we ever measure audience, the notice will come with it, and this policy will be updated first.
9. Your rights
At any time you may:
- confirm whether we process your data, and access it;
- correct incomplete, inaccurate or outdated data;
- request anonymisation or erasure of unnecessary or excessive data;
- request portability of your data;
- withdraw consent, where processing relies on it;
- know with whom we share your data;
- object to processing you consider unlawful.
Some data cannot be erased on request, and it is fair that you know which: tax records, which carry their own statutory retention period, and the record of your acceptance of this policy — it is the evidence that the processing was lawful, and deleting it would harm you as much as us. In that record we keep only the version accepted and the moment, without your contact details.
10. How to exercise your rights
Write to administrativo@parametrica.com.br. Every request received through that channel is logged as a ticket with a reference number, which we send back to you — so the request has a deadline and a queue, instead of depending on someone remembering an inbox.
We will respond as soon as possible, within the statutory deadlines. If the request concerns data for which we are the processor, we will forward it to the controller and let you know.
11. Data protection officer
The officer is Paramétrica Sistemas itself, at administrativo@parametrica.com.br.
12. Changes to this policy
This policy is versioned. Material changes produce a new version, and portal account holders will see the updated text before continuing to use the system — a previous acceptance applies to the version in force when it was given, not to this one. Editorial corrections that do not alter the processing do not produce a new version.
Version 1.0 — August 28, 2026.