Code of Conduct and Ethics

1. With the customer

• Honesty before score. Proposals, due diligence and support are answered with what is true — including when the truth costs points in an assessment.
• An agreed deadline is a kept deadline, and delays are communicated before they burst.
• The customer's data belongs to the customer: we process the minimum necessary, we do not look at content without a support need, and we do not discuss one customer with another.

2. Confidentiality

What is learned in support — databases, processes, numbers, people — does not leave Paramétrica. The duty of confidentiality is contractual, survives termination and applies in any place of work.

3. With the resources

• Accounts are named and non-transferable; credentials live in the password vault, never in plain text.
• Equipment and systems serve the work; occasional personal use is tolerated, recklessness is not — software of dubious origin, disabled protection, circumvented controls.
• Third-party software licenses are respected: this house lives from selling licenses.

4. Conflicts of interest

A personal interest that may compete with Paramétrica's or a customer's is declared to management before acting. Declared, it is decided together; hidden, it is a violation.

5. Compliance

The law is complied with — data protection, tax, labor, intellectual property. Doubts are asked first, to management. Violations of this code are handled by management, in proportion to their gravity.

Version 1.0 — September 1, 2026.